![]() ![]() ![]() The ACCC consumer watchdog has now said it will be "seeking a proper explanation" from Apple to make sure it is not an anti-competitive move. The bank has not commented on the reasons behind Apple's decision, but sources told AFR that Westpac had already addressed security concerns initially raised by Apple and had the app approved from that perspective. The app extension was the first in the Asia Pacific region to enable payments, but Apple has previously approved similar apps from other institutions, including India's ICICI Bank and Spain's Banco Sabadell and CaixaBank. Westpac has written to its customers to let them know the keyboard app extension will be removed in July. Staff were reportedly perplexed by Apple's generic explanation letter, which suggested that keyboards should not be able to send money, or that it may offend some users. Known as Westpac Keyboard, the feature was announced in March and let the bank's customers change the default keyboard in social messaging apps such as Facebook Messenger, WhatsApp, Twitter, and Snapchat, in order to make payments to friends, family, and businesses.Īpple wrote to Westpac last week to tell the bank that its three-month-old keyboard feature would no longer be allowed on iPhones, according to The Australian Financial Review. The Australian Competition and Consumer Commission (ACCC) is seeking clarification from Apple over its decision to ban an app extension that lets Westpac bank customers use social media and mobile messaging platforms to make payments. ![]()
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